Home Care FAQ

Frequently Asked Questions

What is Personal Care Services?

Personal Home Health Care helps people of all ages remain in the comfort of their own home. From the pediatric patient to the frail elderly adult and all those in between, services are provided which are suitable to the patient’s needs, as prescribed by their physician. Home care allows the patient to recuperate from an illness, receive long-term care for the chronic patient, assist the patient with activities of daily living, and so much more.

Our registered nurse will do a comprehensive assessment, consult with your physician, and come up with an individually designed plan of care. The professional services are delivered by our very caring and competent nurses, our certified nursing assistants, home health care aides, and companions or sitters, depending on the level of care required

Our aides have been trained to help with activities of daily living like bathing and dressing, and the chores like cooking and light housekeeping. They can monitor vital signs and remind patients to take their medications. In addition, they provide companionship which is so important emotionally to the person in their home.

The plan of care can be limited to a few hours a day or, depending on the patient’s needs, a longer shift. Our nurses are available 24 hours a day to answer your questions and take care of any situations which may arise.


How Do I Select the Right Home Care Provider?

Once you acquire the names of several providers, you will want to learn more about their services and reputations. Following is a checklist of questions to ask providers and other individuals who may know about the provider’s track record. Their insight will help you determine which provider is best for you or your loved one.

  • How long has this provider been serving the community?
  • Does this provider supply literature explaining its services, eligibility requirements, fees, and funding sources? Many providers furnish patients with a detailed “Patient Bill of Rights” that outlines the rights and responsibilities of the providers, patients, and caregivers alike. An annual report and other educational materials also can provide helpful information about the provider.
  • How does this provider select and train its employees? Does it protect its workers with written personnel policies, benefits packages, and malpractice insurance?
  • Are nurses or therapists required to evaluate the patient’s home care needs? If so, what does this entail? Do they consult the patient’s physicians and family members?
  • Does this provider include the patient and his or her family members in developing the plan of care? Are they involved in making care plan changes?
  • Is the patient’s course of treatment documented, detailing the specific tasks to be carried out by each professional caregiver? Does the patient and his or her family receive a copy of this plan, and do the caregivers update it as changes occur? Does this provider take time to educate family members on the care being administered to the patient?
  • Does this provider assign supervisors to oversee the quality of care patients are receiving in their homes? If so, how often do these individuals make visits? Who can the patient and his or her family members call with questions or complaints? How does the agency follow up on and resolve problems?
  • What are the financial procedures of this provider? Does the provider furnish written statements explaining all of the costs and payment plan options associated with home care?
  • What procedures does this provider have in place to handle emergencies? Are its caregivers available 24 hours a day, seven days a week?
  • How does this provider ensure patient confidentiality?

In addition, ask the home care provider to supply you with a list of references, such as doctors, discharge planners, patients or their family members, and community leaders who are familiar with the provider’s quality of service.

Contact each reference and ask:

  • Do you frequently refer clients to this provider?
  • Do you have a contractual relationship with this provider? If so, do you require the provider to meet special standards for quality care?
  • What sort of feedback have you gotten from patients receiving care from this provider, either on an informal basis or through a formal satisfaction survey?

Do you know of any clients this provider has treated whose cases are similar to mine or my loved one’s? If so, can you put me in touch with these individuals?


How Do You Pay?

Most State Medicaid programs cover personal care service.

Long term care insurance is also an option for payment.

You can also pay by check or credit card if you do not qualify for Medicaid or have long term care insurance.

Local or State block grants…

Note:  Medicare does not cover non-medical personal care services.


What areas are served by Carolina Hearts?

Carolina Hearts proudly serves the following counties in North Carolina: Scotland, Robeson, Richmond, Anson, Montgomery Moore, Hoke and Lee counties. And we are also licensed to see patients in the following counties in South Carolina: Marlboro, Dillon, Chesterfield, Kershaw, Lee, Darlington and Florence counties.


Do you provide services to those in nursing homes or assisted living communities?

Yes.  Carolina Hearts can provide companionship or personal care to residents at assisted living communities and nursing homes who may desire additional attention or personalized care.


Is there a written plan of care for each client? Is it modified and if so, how often?

The Registered Nurse develops an individualized and completely confidential Plan of Care for each client.  The purpose is to document the type of care services needed or desired and a develop a schedule for care.  Once the client, and family members agree on the Plan of Care, the office staff will use that information to recommend a caregiver who will be delivering the service.

Plans of Care are reviewed with the client and family at least every 90 days, but may be more frequent as needed.  The review is an important process to ensure the client is receiving the appropriate level of care and is pleased with the caregiver providing the care.


Can I change the schedule once I start services?

You and your family have the right to determine your schedule of care as needed.  Carolina Hearts requests at least 24 hours notice of a desired change, but will do our best to meet any changing needs for a client.  If your normal caregiver is not available during the new hours due to other care giving commitments, Carolina Hearts will work with our outstanding pool of caregivers to find a caregiver that can meet your schedule changes.